How Do I Get My Simms Gear Fixed?
To submit any of our gear to our Repair Center, click here to create a Return Authorization number and begin the repair process. Typical turnaround time for repairs (with shipping) is about two (2) weeks, but may be longer during periods of high volume.
When you are returning product back to Simms for repair or warranty service, please make sure to empty pockets or remove any items that you want to keep - before you return the product to Simms. If you are using removable studs (i.e. HardBite Studs or Star Cleats) and are returning your boots to Simms, please remove the HardBites before sending the boots back. Finally, due to the number of repair returns that we receive, all boxes that we receive repairs are recycled immediately. If you want to keep the box that came with your waders & boots, please don't use that box to send product to Simms.
To reach the Repair Center directly, please call (800) 217-4667.
Workmanship & Materials Guarantee
Workmanship & Materials are Guaranteed for the Life of the Product. If a Simms wader fails due to workmanship or material defect during the life of the product, please return it to us for repair or replacement. All defective or damaged waders should be returned to Simms for evaluation and will be repaired, replaced or returned at the sole discretion of Simms Fishing Products. This warranty does not cover damages caused by improper care, accidents or the natural breakdown of materials over extended use and time.
30 Day “Across the Counter” Wader Exchange. If one of our waders leaks within 30 days of the purchase date, bring it back to the dealer you bought it from. Present your sales receipt, and we will replace it, no questions asked.
Within the First Year of Purchase, Your First Repair Is On Us. At Simms, we stand behind everything we make. But, from time to time, we all take a tumble in the pursuit of fish. If you accidentally damage your Simms wader during the first year of ownership, please send the waders to Simms and the first repair is on us. Go here to begin the repair process. Our online Repair Center is quick, easy and a useful tool to aid in your repair. To allow us to better serve you, please include a copy of your receipt when sending your waders.
Further, we will only charge you our actual cost for any additional repairs that you may need during the life of your wader. Our Repair Department is not a profit center. Simply bring the wader to your dealer or create a Return Authorization number and begin the repair process here. Once the Return Authorization number is created, we will work with you to repair or replace your waders.
Wader Care & Maintenance
Waders should be washed by hand, in a bathtub, in cold water using a powder detergent. Rinse thoroughly and allow to air dry, including the feet. Packaging or storing your waders wet may result in mildew and tape peeling. Simms Waders should not be dry-cleaned or put in the dryer. A water repellent treatment, such as Revivex®, will rejuvenate the water-resistant finish on your waders.
Applying Water Repellent Treatment
After the waders are washed and thoroughly rinsed, saturate the outside of the waders with Revivex® or other water repellent treatment. Allow product to drip-dry. "Set" the treatment with heat using a blow dryer or iron (low setting), avoiding the stockingfoot attachment area.
Repairing Your Simms GORE-TEX® Waders
Tears, punctures and pinholes do happen. Luckily, GORE-TEX® waders are easy to repair. 1) Turn waders inside out. 2) Apply rubbing alcohol to suspect area. Leaks will show as dark gray spots. 3) Immediately apply AquaSeal® to the area and cure for six hours. Please note: this method will not work on seam leaks. If you think you have a seam leak, click here to return your waders for repair.
It is best to clean the waders and check for leaks before storing. Apply self-repairs for pinholes or contact Simms for the return process for a complete wader evaluation. Dry waders completely before storing to avoid mildew. Store the waders away from heat or direct light. Hung in a closet on a hanger or laying flat under a bed is best for long-term wader storage.